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Advice Service

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Derman offers its services freely, at no cost, to all Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish people in Hackney, Enfield, Haringey and Islington irrespective of their political, ethnic and religious backgrounds. Derman’s services are all completely non-denominational and politically unaligned.

020 7613 5944

Derman Advice Services

Advice Service

Our Advice Service has been expanded into North London for our Communities Derman’s Advice Service is well-known, professional and an in-demand service within the Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish communities. The aims of this service are to give information and guidance on social and welfare rights and entitlements. This service is instrumental in radically reducing poverty within The Kurdish, Turkish and Cypriot Turkish communities. We have been providing the service in Hackney for a long time, but now with more financial support; we have increased our capacity and now able to offer the service to our communities in the other boroughs in north London such as Islington, Haringey, Enfield etc.

What we offer?

We support individuals’ access to their full benefit entitlements. We provide advice and
support to clients in applying for:


  Universal Credit / Jobseekers Allowance (JSA)


  Income Support  / Employment and Support Allowance (ESA)


  Personal Independence Payment (PIP)  / Disability Living Allowance (DLA)


  Housing benefit  / Carer’s Allowance / Attendance Allowance


  Pension Credit


  Any Other Benefits Entitlements / Benefit Checks


We also provide general advice on wide ranges of issues (including housing advice, debt, employment and consumer issues as well as making phone calls on their behalf, writing/reading/ explaining and translating their letters). We also take action helping clients in order to move their cases on to the Appeal Tribunal Service.  

Many people with mental health conditions as well as language and lack of knowledge of benefit system barriers can find it difficult to understand and access the complex benefits system and to get the support they need. At Derman, we strive to ensure that everyone with experience of mental health difficulties or any other barriers has access to support and that they are treated fairly and with respect.

Who can benefit from these services?

Turkish, Kurdish and Turkish Cypriot people who reside in North London (Hackney, Islington, Haringey, Enfield etc.).

How We Work?

We provide advice service, free of charge in Turkish/English. Advice Sessions are run face to face as well as on telephone depending on the issue/mobility of the client etc. from GP surgeries/other settings/venues as well as Derman office. To get advice on the phone or make an appointment, please call our advice workers.

Telephone sessions days/times and the numbers to call for our Advice Service



Numbers to call


09:30 – 13:00



09:30 – 13:00


 Please note: Our premises is not disabled accessible – please let us know if you or your client cannot manage stairs and we will arrange to see you at an alternative venue if possible.

A Note on Confidentiality

All those employed at Derman perform their duties within a framework of confidentiality. Personal information given to GPs, other professionals and staff by users will not be passed on to anyone outside of the service without the individual’s consent. The only exceptions to this policy are where it is reasonably believed that the health and safety of an individual(s) is at risk and/or where we are legally obliged to disclose material, i.e. in the case of child protection and drug trafficking. Every effort is made to discuss this with the client beforehand.

If you would like to have further information about our Advice Service, please contact us.

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