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Our Services

We Are Back to our normal way of service provision

Please be assured that all our services are up and running. We offer face to face sessions for all our services Counselling, Mental Health Recovery Support, Health Advocacy, Welfare Advice and Group Activities as well as continuing also offering with the telephone session/ individual support intervention or zoom (webcam) sessions where is available. Our service users are at the heart of everything we do at Derman, and we are working hard to ensure that we have measures in place to continue offering you help and support.

Mental Health
Services

Derman Mental Health Services

This service works to eliminate stigma and discrimination for people mental health issues, helps them develop skills.

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Counselling
Services

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 The problems are of social, physical and psychological nature. Our counsellors are attuned to the effects of immigration and exile on an individual.

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Mental Health
Recovery Support

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Mental Health Recovery Support Service provides emotional and practical support to adults with severe mental health problems.

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Health Advocacy
Services

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These services open up access routes to public services by facilitating linguistic and cultural communication and a two-way information flow between service providers and their patients.

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Advice
Services

Derman Advice Services

 At Derman, we strive to ensure that everyone with experience of mental health difficulties or any other barriers has access to support and that they are treated fairly and with respect.

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“Derman makes difference”

Derman is accepted as a professional, effective, efficient and caring organisation that is here for all people from our communities. It has developed a solid reputation as the only health and social care related service provider to Kurdish and Turkish people in the UK. It is also seen as a robust organisation that is here to stay through the next decade and beyond.

Our Services are accessible to all. Derman offers its services freely, at no cost, to all Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish people, mainly, in Hackney irrespective of their political, ethnic and religious backgrounds. Derman’s services are all completely non-denominational and politically unaligned.

Derman’s staff members are committed and highly educated people who come from the communities it seeks to serve. All our staff members are police checked. We have been highly successful in developing and running services to meet the needs of our communities. We advise professionals to ensure services are developed to meet the needs of our communities, and that already existing services are appropriate to their needs, culture and sensitivities.

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Volunteers

We Are Committed to Quality

Achieving BACP Counselling Service accreditation status, Trusted Charity quality mark and becoming IAPT complaint organisation provide a reflection of the high quality or services offered by Derman and the ways in which the organization is managed. 

Our Counselling Service has successfully achieved BACP (British Association for Counselling and Psychotherapy) accreditation status.

Derman has the Trusted Charity quality mark , (previously called PQASSO-Practical Quality Assurance System,  since 2011. Trusted Charity quality mark is part of the National Council for Voluntary Organisations (NCVO) and is the only UK quality standard designed to help third sector organisations operate more effectively and efficiently. DERMAN was assessed against the 11 standards of effective practice in Trusted Charity, including in governance, leadership and management, managing staff and volunteers and managing money, and proved to meet all standards.

Derman has also successfully become an IAPT compliant organisation since 2015. Derman’s Improving Access to Psychological Therapies (IAPT) is a partnership delivery model between Homerton IAPT, Tavistock, East London Mental HealthTrust, Mind and Bikur Cholim, which is part of the national IAPT scheme. We are now working very closely with the NHS to deliver culturally specific psychological therapies to Turkish/Kurdish speaking communities. 

Confidentiality and Data Protection

All those employed at Derman perform their duties within a framework of confidentiality and data protection. We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after or used. Personal information given/received  by service users will not be passed on to anyone outside of the service except where there is a legal requirement to do so i.e. where there are child protection issues or where there is threat of self-harm or harm to another individual. Take a look at our  Privacy Policy (Your Personal Information and How It is Used) document for more information on Confidentiality and Data Protection.

Your comments / feedback are important to us. To help us monitor and improve our services, we would like to know when we are doing things right, and where you think we can improve. Send us your comments / feedback.

Who We Are?

Derman, a registered charity and company limited by guarantee, was set up in Hackney in 1991 by members of the Turkish, Turkish Cypriot and Kurdish communities in partnership with local GPs and the health authority.

Who We Are?

Derman provides a range of health-related services to Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish people mainly refugees and asylum seekers mainly in Hackney united. 

Why We Do It?

Derman is a good example of a self-help organisation springing out of its constituent community. London is a truly multi-lingual, multi-cultural city – a vital resource for this country and its people.